FAQ

We will automatically send a confirmation email after you place an order. If you can't find it, please check whether your email address is consistent or has been classified as a spam mailbox.

If you still cannot find your order confirmation email, please email us and we will investigate further.

You can contact us directly via the email addressJOJO@AusJOJO.comor click the chat link in the lower right corner to make changes.

You can check common parcel delivery locations such as your mailbox, door area, lawn or neighbor's house. In addition, you can also ask your friends or family if they have signed for the parcel on your behalf. If you still haven't received it, please contact us in time.

We offer a 30 days return & exchange policy and want to make sure your 100% satisfied shopping experience with JOJOShop. For more details just click "Refund Policy" or ”Contact us“”

Please follow the below steps to indicate which iPhone model you carry: 

1. Go to "Settings" app

2. Please find the "Genetal" option 

3. Click "About"

4. Under device info, you'll see your Phone Model

Please reach out toJOJO@AusJOJO.com if you have any additional questions. 

We will describe the size of each product in the product description. If it is not filled in, you can contact customer service directly to find out.

Currently we mainly focus on iPhone cases and Samsung cases, but we support customization of other styles, please contact us to learn more!

We support free shipping, except that some countries cannot deliver free due to regional and policy reasons. Please "Contact us" for details.

We support direct website inquiry of logistics status. You can click the following link to enter the order number and email address:track my order

Shipping time depends on the product you purchase and the destination location as a different product has different production time.If you would like to know the estimated delivery time and shipping fee, Please click to view theshipping policy, orcontact us.

We can manually change the order for you before sending it. Please contact our customer service for details. JOJO@AusJOJO.com

We will refund you within three working days after receiving the product, and the money will generally be returned to the original account within three working days.

Please ensure all information is accurate and free of spelling errors. Avoid using abbreviations for cities, and do not include state information in the city field. If your details are correct but payment is still not processing, please contact us, and we will respond shortly.