JOJOShop FAQ
Last Updated: [2025.3.27]
Q: What currency is the price I see on the website?
A: All prices are listed in USD (US Dollars).
Q: How do I place an order?
A:
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Select your product and click "Add to Cart".
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Proceed to checkout.
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Enter billing/shipping details (name, address, phone number).
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Complete payment.
Q: When will my order be dispatched?
A:
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Processing Time: 1–2 business days (excluding weekends/public holidays).
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Dispatch Days: Monday–Friday.
Q: How do I change my delivery address?
A:
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Address changes must be requested within 24 hours of placing your order.
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Contact jojo@ausjojo.com immediately with your order number.
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Note: Changes cannot be made once the order is shipped.
Q: How do I cancel my order?
A:
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Pre-Shipment: Free cancellation via email to jojo@ausjojo.com.
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Post-Shipment: Refer to our Return Policy for refund options.
Q: How can I track my package?
A:
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You’ll receive:
✅ Order Confirmation Email: Immediately after purchase.
✅ Tracking Email: Within 2 business days, including carrier details and tracking number.
Q: What payment methods do you accept?
A:
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Credit/Debit Cards: Visa, Mastercard, American Express, Discover.
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PayPal: Secure checkout via PayPal account.
Q: How much is the shipping charge?
A: FREE worldwide shipping on all orders.
Q: How long will delivery take?
A:
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Total Delivery Time: 7–12 business days after dispatch.
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Delays may occur due to:
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Customs inspections
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Weather events (typhoons/floods)
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Public holidays
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Contact JOJOShop
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Email: jojo@ausjojo.com
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Phone: +86 134 1068 9490 (Mon–Fri, 9 AM–5 PM GMT+8)
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Service Center Address:
Dinghesheng Financial Co., Ltd, Langwei Road, Pingshan District, Shenzhen, Guangdong, China
Key Notes
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Include your order number in all communications.
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Track packages via carrier links in your shipping email.
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Business days exclude weekends and Chinese/US public holidays.