Return Policy

Return Policy

JOJOShop Return & Refund Policy

Last Updated: [I2025.3.26]

Thank you for choosing JOJOShop. We sincerely appreciate your trust in our brand and strive to provide you with an exceptional shopping experience. By placing an order with JOJOShop, you agree to the following terms and conditions.

30-Day Return Policy

If you are unsatisfied with the quality of the item(s) you received, you may submit a return request within 30 days of delivery. All returns are subject to approval by our customer support team.

Eligibility for Returns

✅ Approved Conditions:

  • Items must be in original, unused condition with all tags and packaging intact.

  • No returns for items that have been altered, cleaned, or damaged post-delivery.

❌ Non-Returnable:

  • Personalized/customized products (unless defective).

  • Items marked "Final Sale".

How to Initiate a Return

  1. Contact Us First: Email jojo@ausjojo.com with your order number and reason for return.

  2. Receive Authorization: We’ll send a prepaid return shipping label (if eligible) and instructions.

  3. Ship the Item: Attach the label and send to:
    Return Address:
    Dinghesheng Financial Co., Ltd, Langwei Road, Pingshan District, Shenzhen, Guangdong, China

⚠️ Do NOT return items without prior email confirmation.

Shipping Costs

  • Defective/Damaged Items: JOJOShop covers return shipping.

  • Non-Quality Issues: Customer pays return shipping. Fees vary by region—contact us for details.

No Restocking Fees

We charge zero restocking fees on approved returns.

Refund Process

  • Timeline: Refunds are processed within 3 business days after we receive and inspect the item.

  • Method: Refunds are issued to the original payment method:

    • PayPal: 3 business days.

    • Credit/Debit Cards: 7–10 business days (bank processing times apply).

Exchanges

Exchanges are only offered for items damaged or defective due to our error. Contact jojo@ausjojo.com immediately for assistance.

Order Cancellation

  1. Request Window: Cancel within 24 hours of placing your order.

  2. Pre-Shipment: Free cancellation if order hasn’t shipped.

  3. Post-Shipment: Buyer responsible for return shipping costs.

Damaged/Defective Items

Contact us immediately at jojo@ausjojo.com if you receive a faulty product. We’ll prioritize replacements or refunds.

Contact Information

  • Email: jojo@ausjojo.com

  • Phone: +86 13410689490 (Mon–Fri, 9 AM–5 PM GMT+8)

  • Service Address:
    Dinghesheng Financial Co., Ltd, Langwei Road, Pingshan District, Shenzhen, Guangdong, China

Key Notes

  • Include your order number in all communications.

  • Track returns and retain proof of postage.

  • Refunds may take 10–14 days to reflect in your account due to bank processing.